Notes

Tagged: notes

This topic has 4 voices, contains 3 replies, and was last updated by (:Pro:) 238 days ago.

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Author	Posts
Author	Posts
September 17, 2011 at 3:12 pm #27
kumakato	This is a great problem. Easy to use. How can I put who wrote a note? at present, when someone writes a note on a ticket, it does not show who wrote it.
September 22, 2011 at 8:49 am #28
dagb	seconded. 1. The ability to see who wrote what ‘Note’ is a must. 2. Also, please make the user entering a ticket fill in a one-line ‘Summary’ in addition to ‘Details’. 3. Use ‘Summary’ in the ‘View ticket’ screen. ‘Details’ should be the first ‘Note’ 4. The ability to select 12/24 hour time formats would be very nice. 5. Get the ability to validate users from AD/LDAP, and I think this has the potential to take off like a rocket. Slick, clean and to the point. Simple config. Looks very promising. I have far too many years experience working with misdesigned ticket systems. I’ll be very happy to provide more feedback and/or further ideas for features if wanted.
September 22, 2011 at 1:39 pm #29
freehelpdesk	Thank you for the great suggestions, I will try to get these into the next release, they shouldn’t be terrible difficult to implement.
September 23, 2011 at 6:34 am #31
(:Pro:)	Need support for other languages (Russian is ready to help with). Need the support of the installation. PS. I do not work to add users.

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